WM Jobs

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

This position requires travel to customer sites daily and does require the employee to sit in the immediate area (Oakland/Hayward) in order to support the customer base at a high level.

I. Job Summary

This position is responsible for managing the customer relationships within a franchise agreement at the franchised customer level. The Franchise Account Manager is responsible for managing business relationships in order to achieve contract objectives and sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to expand business, and adherence to the franchise contract specifications and open market revenue goals. The Franchise Account Manager handles all customer requests for service changes, contract administration and related questions during face-to-face interactions. All escalations for customer service opportunities within the defined territory will be resolved through this position. The Franchise Account Manager participates in community events and associations, including but not limited to local Chambers of Commerce, Environmental Committees, Business Development organizations and other Municipal committees and/or events.

This position is eligible to participate in market area recognition programs upon successful completion of sales orientation and/or training programs.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty.

• Establish and maintain a high level of customer satisfaction which includes meeting with open market customers and meeting franchise contract goals as well as communicating and working with the Franchise Manager to resolve unique customer issues and/or concerns.

• Develop and promote a customer education plan to promote recycling and waste minimization programs.

• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.

• Match WM services with customer needs by demonstrating knowledge of customers' current service levels and the goals of the franchise contract; proactively engage other WM business opportunities, referring internally as appropriate.

• Effectively use WM sales productivity software tools (i.e. Salesforce.com, Proposal Master, MAS, Pricing Tools, etc.).

• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

• Propose customer solutions that are compliant with appropriate local, state and federal regulations.

• Establish and maintain a strong working relationship with the key contacts within the community, local environmental advisory boards, business advisory boards, etc.

• Other duties as assigned

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Business Administration, Sales, Marketing or similar area of study; or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

• Experience: Two (2) years of relevant work experience in a non-consumer-based sales, or service industry environment which includes successfully managing complex contract specifications or municipal contracts/relationship management (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required

C. Other Knowledge, Skills or Abilities Required

• Demonstrate excellent communication and problem-solving skills

• Exhibit basic personal computer skills

• Exhibit proficient use of computer software applications

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is field-based and will require local travel the majority of the week to customer sites.

The expected base pay range for this position across the U.S. $65,560- $90,321. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position has a 10% annual incentive/target bonus.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.-

Equal Opportunity Employer: Minority/Female/Disability/Veteran